AI & Automation Mastery with Tersh Blissett

Empower Your Business Potential in the Service Industry

Unlock the secrets to mastering business and beyond with the Tersh Blissett podcast. Dive deep into AI, automation, and strategies that drive success in the service industry. As a Fix This Next Certified Advisor, Tersh provides expert guidance to help you identify and resolve the most critical issues in your business.

Highly Recommended!

Q1 2026 Implementation Timeline - Tersh Blissett

Q1 2026 Implementation Timeline

90-Day Action Plan for Contractor Automation
Optimize → Automate → Delegate
Foundation Phase: Jan - Mar 2026

Customize Your Timeline

Company Profile

Current Baseline

Q1 2026 Goals

Your Custom Implementation Plan

Task
W1
W2
W3
W4
W5
W6
W7
W8
W9
W10
W11
W12
Process Audit
Deploy WinkReports
Deploy PhoneTAP
Optimize Pricing
Team Training
Weekly KPI Review

Weekly Milestones

Weeks 1-2: Process Audit

  • Document current call handling workflow
  • Map dispatch decision tree
  • Identify top 3 time-wasting tasks
  • Measure baseline metrics (missed calls, response time, discount rate)

Weeks 3-4: Deploy WinkReports

  • Install and connect data sources
  • Set up core dashboards
  • Train team on KPI tracking
  • Establish weekly review cadence

Weeks 5-8: Deploy PhoneTAP

  • Install AI call handling
  • Script optimization for qualification
  • A/B test vs. human answering
  • Track booking rate improvements

Weeks 9-12: Optimize Pricing

  • Audit discount trends
  • Standardize pricing matrix
  • Create approval workflows
  • Implement dynamic pricing rules

Q1 2026 Target KPIs

Call Answer Rate
95%+
Up from industry avg of 60-70%
Booking Rate
+15-20%
Improved conversion from calls
Discount Reduction
30%+
Reclaim revenue lost to discounts
Admin Time Saved
2+ hrs
Per tech, per day

Resource Investment

Time Commitment

  • Owner/Manager: 10-15 hours/week
  • Team Training: 2-4 hours total
  • Weekly reviews: 1 hour/week

Financial Investment

  • Tool costs: $500-1,500/month
  • Setup costs: $1,000-2,000 one-time
  • Expected ROI: 3-5x by end of Q1

Critical Success Factors

  • Don't skip the Optimize phase
  • Start with proven ROI tools first
  • Measure everything weekly
  • Train your team relentlessly

Meet Tersh

Champion of Home Service Innovation, a.k.a. Sir Zaps-a-lot

Tersh Blissett is a seasoned entrepreneur and co-founder of Trade Automation Pros, a company specializing in enhancing operational efficiency through automation for the Skilled Trades Industries. He also owns Service Emperor Heating, Air Conditioning, Plumbing, and Electric, as well as Tri-Star Mechanical. Additionally, Tersh co-owns Skilled Trades Syndicate, a podcast production company, and hosts the Service Business Mastery podcast, the world’s largest home services podcast with over 165,000 downloads each month. 

Tersh’s expertise in automation, coupled with his extensive experience in the HVAC, plumbing, and electrical service industries, makes him a leading voice in the trades. With a passion for teaching others how to optimize and automate their businesses, Tersh is known as the GOAT of podcasting in the trades.